SHIPPING & RETURN POLICY
How To Return An Item

 

All our products come with a 15-day satisfaction guarantee.  

Here are the steps to return a product:

Email info@kiplinglavender.com to ask for a refund and we will assign you a tracking number.

Mail your returned item to:

Kipling Lavender On The Mound, LLC
Returns Department

Tracking #
23100 State Route 95, Marietta, IL 61459

Accepted Methods of Payment

 

Credit Card (Visa, Master Card, American Express, Discover)
Check/Money Order
All payments are in US currency only.

Credit Card Charges

 

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

Mailing Address For Check/Money Order

Kipling Lavender On The Mound, LLC
Returns Department Tracking #
23100 State Route 95, Marietta, IL 61459

Shipping Policy Turnaround

 

All orders are shipped within 48 hours Monday – Friday 9am – 6pm.

Carriers

 

We use the following carriers to deliver our orders:


USPS
FedEx

At this time, we can only ship to addresses in United State.

Order Tracking

 

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

 

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

 

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

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© 2020 by Kipling Lavender, Marietta IL

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